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PROCEDURE
User must contact TIC via e-mail upsservice@tic.toshiba.com, or phone 1-877-867-8773
(outside the U.S. call 713-466-0277), no later than 90 days after User’s discovery of
occurrence or defect in UPS, UPS part, and/or BATTERY but in no event after the
expiration of the respective warranty period. Subject to the limitations of this policy and
product type, TIC service or TIC service representative shall repair/replace the UPS/part
warranted hereunder, without charge for material, labor. If TIC determines that the
requested repair is not covered under this limited warranty policy, then TIC shall advise
customer and quote cost of repair. Repair charges shall be based on service parts price
and prevailing service charges at the time of repair.
If the case in process is a BATTERY (stand-alone and/or cabinet) TIC will use its published
Battery Diagnostic Document to evaluate warranty applicability. First, TIC will make sure
that the storage, maintenance, installation, and operating conditions were met; then the
BATTERY capacity will be tested in accordance with the “performance test” guidelines
IEEE Std 450. If the BATTERY fails to deliver 70% of its rated capacity it shall be deemed
defective and be replaced. Either float or cyclic service will be used to determine the
warranty credit (as per published Battery Diagnostic Document). The typical credit applied
will be as in the following table:
Credit for Replacement Battery When Approved Warranty
Time from Shipment UPS Batteries Cost to Customer
(months) % Credit % List Price
0-24 100 0
25-30 55 45
31-36 45 55
37-42 35 65
43-48 25 75
49-54 15 85
55-60 5 95
MODIFICATIONS
No representative, salesperson, agent, distributor, or employee of TIC is authorized to
modify any of the terms of this warranty, unless modifications are made in writing and
signed by an authorized TIC officer.
THIS WARRANTY REPRESENTS THE ENTIRE AGREEMENT BETWEEN TIC AND
USER WITH RESPECT TO THE SUBJECT MATTER HEREIN AND SUPERSEDES ALL
PRIOR OR CONTEMPORANEOUS ORAL OR WRITTEN COMMUNICATIONS,
REPRESENTATIONS, UNDERSTANDINGS OR AGREEMENTS RELATING TO THIS
SUBJECT