Filter
Top Products
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Messages 107
Expired scan documents deleted from share folder. Expired documents are deleted automatically from the “SCAN”
folder in the “SHARE_FILE” folder.
Expired Sent Fax documents deleted from share folder. Expired documents are deleted automatically from the “TXFAX”
folder in the “SHARE_FILE” folder.
Expired Received Fax documents deleted from share folder. Expired documents are deleted automatically from the “RXFAX”
folder in the “SHARE_FILE” folder.
Scanned documents in shared folder deleted upon user’s request. Documents in the “SCAN” folder have been deleted by a user.
Sent Fax documents in shared folder deleted upon user’s request. Documents in the “TXFAX” folder have been deleted by a user.
Received Fax documents in shared folder deleted upon user’s
request.
Documents in the “RXFAX” folder have been deleted by a user.
Failed to delete file. The file cannot be deleted from the shared folder.
Failed to acquire resource. The file cannot be acquired from the shared folder.
Document(s) expire(s) in a few days. There are documents to be deleted in a few days in e-Filing.
Hard Disk space for Electronic Filing nearly full. The hard disk has little space available. Delete unnecessary
documents to make more space.
Power failure occurred during e-Filing restoring. The document could not be stored in e-Filing because of the
power failure.
SMTP Destination Error has been detected in the received mail.
This mail was deleted.
The equipment cannot receive the Email that does not contain the
sender’s Email address. Ask the sender to send the Email again
with the sender’s Email address.
OffRamp Destination limitation Error has been detected in the
received mail.
The equipment cannot perform the Offramp transmission to more
than 40 destinations. Ask the sender to send the Offramp
document separately for each of the 40 destinations.
Fax Unit Error has been occurred in the received mail. The equipment cannot perform the Offramp transmission without
the optional Fax Unit.
POP3 Connection Error has been occurred in the received mail. Make sure that the POP3 server is properly running. Make sure
that the correct IP address of the POP3 server is assigned.
POP3 Connection Timeout Error has been occurred in the
received mail.
Make sure that the network cable is correctly connected. Make
sure that the POP3 server is properly running.
POP3 Login Error has been occurred in the received mail. Make sure that the correct login name and password are
specified.
POP3 Login Error occurred in the received mail Make sure that the POP3 login type (Auto, POP3, APOP) is set
correctly.
File I/O Error has been occurred in this mail. The mail could not be
received until File I/O is recovered.
Turn OFF then ON the power and check whether the equipment
can receive the Internet Fax. If the Internet Fax document cannot
be received, confirm that any files other than TIFF and text files
are attached in the Internet Fax.
Hard Disk space for File Share nearly full. The hard disk has little disk space available. Delete unnecessary
documents to make the hard disk space.
Domain - General Failure during Authentication Verify the Network Settings again and retry connecting to the
domain controller.
Domain - Invalid User Name or Password Check the user name and password. Note that they are case-
sensitive.
Domain - Server not present in Network The server is not on network or it could not be located. Also check
the DNS and DDNS settings on TopAccess.
Domain - User account is disabled on Server Check the User attributes on the server. This can be verified in ->
Active Directory Users and Computers.
Domain - User account has expired and cannot be used for logon Change the account expiration date and retry again. The
expiration date can be modified from Active Directory Users and
Computers.
Domain - User account is locked and cannot be used for logon The lockout duration could be specified in account lockout
security policy. If so, retry after the lockout duration.
Domain - Invalid logon hours for the User The administrator has set restrictions on the logon hours. The
logon hours can be modified from Active Directory Users and
Computers.
Active Directory Domain - Clock Skew error due to difference in
Time between Server and MFP
The clocks need to be synchronized. Please check whether SNTP
is configured correctly on the equipment.
Active Directory Domain - Kerberos Ticket has expired and cannot
be used for Authentication
Please confirm the validity period of the ticket set by the Kerberos
server. Please retry again after the fresh ticket is issued.
TopAccess Message Corrective Action