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7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
118 Error Codes
2B90
Insufficient Memory. Turn the power OFF and then back ON. Retry the scan.
If the error still occurs, contact your service
representative.
2BA0
Invalid Box password specified. Make sure that the password is correct and retry the
scan, or reset the password and retry the scan. When
this error occurs for the print of the data in the e-Filing,
perform the print with the administrator’s password. If
the recovery is still not completed or in case of invalid
password for the operation other printing (opening the
file, etc.), contact your service representative.
2BA1
Incorrect paper size or color mode This size or color mode is not supported by e-Filing.
Check the paper size or color mode.
2BB0 Job canceled (Job was canceled.)
2BB1
Power failure occurred Make sure that the power cable is connected properly
and it is inserted securely. Resend the job.
2BC0
System fatal error. Turn the power OFF and then back ON. Retry the scan.
If the error still occurs, contact your service
representative.
2BC1
Failed to acquire resource. Turn the power OFF and then back ON. Retry the scan.
If the error still occurs, contact your service
representative.
2BD0
Power failure occurred during restoring. Make sure that the power cable is connected properly
and it is inserted securely. Resend the job.
2BE0 Failed to obtain the machine parameters. Turn the power OFF and then back ON. Retry the scan.
2BF0 Reached the maximum number of pages. Reduce the pages and print again.
2BF1 Reached the maximum number of documents. Delete the documents from the boxes or folders.
2BF2 Reached the maximum number of folders. Delete the folders from the boxes.
Network Settings
2500
Syntax error, command unrecognized Check whether the Terminal mail address and
Destination mail address are correct. Check whether
the mail server is operating properly. Turn the power
OFF and then back ON. Perform the job in error again.
2501
Syntax error in parameters or arguments Check whether the mail server is operating properly.
Turn the power OFF and then back ON.
Perform the job in error again. If the error still occurs,
contact your service representative.
2503
Bad sequence of commands Check whether the mail server is operating properly.
Turn the power OFF and then back ON.
Perform the job in error again. If the error still occurs,
contact your service representative.
2504
Command parameter not implemented Check whether the mail server is operating properly.
Turn the power OFF and then back ON.
Perform the job in error again. If the error still occurs,
contact your service representative.
2550
Mailbox unavailable Confirm that the destination Email addresses are
correct.
Check the access privilege for the mailbox in the mail
server.
2551
User not local Confirm that the destination Email addresses are
correct.
Check whether the mail server is operating properly.
2552
Insufficient system storage File is too large for mailbox. Confirm the mailbox size
on the mail server. Transmit again in text mode or with a
lower resolution. If the error still occurs, divide the
document and transmit again.
2553
Mailbox name not allowed Check if there is an illegal character in the mail box
name in the mail server.
Error Code Problem Description Corrective Action