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Troubleshooting
Satellite A30 Series 8-1
Satellite A30 Series
Version
1
Last Saved on 12/08/2003 14:15
ENGLISH using Euro_M.dot –– Printed on 12/08/2003 as IM_A30EN
Chapter 8
Troubleshooting
TOSHIBA designed the computer for durability. However, should
problems occur, following the procedures in this chapter can help to
determine the cause.
All readers should become familiar with this chapter. Knowing what might
go wrong can help prevent problems from occurring.
Problem solving process
Resolving problems will be much easier if you observe the following
guidelines:
■ Stop immediately when you recognize a problem exists. Further action
may result in data loss or damage. You may destroy valuable
problem-related information that can help solve the problem.
■ Observe what is happening. Write down what the system is doing and
what actions you performed immediately before the problem
occurred. If you have a printer attached, print a copy of the screen
using PrtSc.
■ Isolate the problem. Using the tools available to you, such as the
troubleshooting tips in this chapter, try to discover the specific actions
that caused the problem.
The questions and procedures offered in this chapter are meant as a
guide, they are not definitive problem solving techniques. Many problems
can be solved simply, but a few may require help from your dealer. If you
find you need to consult your dealer or others, be prepared to describe
the problem in as much detail as possible.
Satellite A30 Series
User's Manual 8-1