5. TROUBLESHOOTING ENGLISH VERSION EO1-33047
5.1 Error Messages
E5- 1
5. TROUBLESHOOTING
7KLV#FKDSWHU#OLVWV#WKH#HUURU#PHVVDJHV/#SRVVLEOH#SUREOHPV/#DQG#WKHLU#VROXWLRQV1#
5.1 Error Messages
#
##
(UURU#0HVVDJHV# 3UREOHPV2&DXVHV# 6ROXWLRQV#
HEAD OPEN
7KH#7RS#&RYHU#LV#RSHQHG#LQ#2QOLQH#
PRGH1#
&ORVH#WKH#7RS#&RYHU1###
HEAD OPEN ****
$#IHHG#RU#DQ#LVVXH#ZDV#DWWHPSWHG#ZLWK#
WKH#7RS#&RYHU#RSHQHG1##
&ORVH#WKH#7RS#&RYHU1##7KHQ#SUHVV#WKH#
[RESTART]
NH\1#
COVER OPEN ****
$#IHHG#RU#DQ#LVVXH#ZDV#DWWHPSWHG#ZLWK#
WKH#)URQW#&RYHU#RSHQHG1#
&ORVH#WKH#)URQW#&RYHU/#WKHQ#SUHVV#WKH#
[RESTART]
#NH\1##
COMMS ERROR
$#FRPPXQLFDWLRQ#HUURU#KDV#RFFXUUHG1# 0DNH#VXUH#WKH#LQWHUIDFH#FDEOH#LV#FRUUHFWO\#
FRQQHFWHG#WR#WKH#SULQWHU#DQG#WKH#KRVW/#DQG#
WKH#KRVW#LV#WXUQHG#RQ1#
41
7KH#PHGLD#LV#MDPPHG#LQ#WKH#PHGLD#
SDWK1##7KH#PHGLD#LV#QRW#IHG#VPRRWKO\1#
#
41
5HPRYH#WKH#MDPPHG#PHGLD/#DQG#FOHDQ#
WKH#3ODWHQ1##7KHQ#UHORDG#WKH#PHGLD#
FRUUHFWO\1##)LQDOO\#SUHVV#WKH#
[RESTART]
#NH\1#
⇒#6HFWLRQ#8161#
51
$#ZURQJ#0HGLD#6HQVRU#LV#VHOHFWHG#IRU#
WKH#PHGLD#EHLQJ#XVHG1#
#
51
7XUQ#WKH#SULQWHU#RII#DQG#WKHQ#RQ1##7KHQ#
VHOHFW#WKH#0HGLD#6HQVRU#IRU#WKH#PHGLD#
EHLQJ#XVHG1##)LQDOO\#UHVHQG#D#SULQW#MRE1#
61
7KH#%ODFN#0DUN#6HQVRU#LV#QRW#
FRUUHFWO\#DOLJQHG#ZLWK#WKH#%ODFN#0DUN#
RQ#WKH#PHGLD1#
61
$GMXVW#WKH#VHQVRU#SRVLWLRQ1##7KHQ#SUHVV#
WKH#
[RESTART]
#NH\1##
⇒#6HFWLRQ#5161#
71
6L]H#RI#WKH#ORDGHG#PHGLD#LV#GLIIHUHQW#
IURP#WKH#SURJUDPPHG#VL]H1#
#
#
71
5HSODFH#WKH#ORDGHG#PHGLD#ZLWK#RQH#WKDW#
PDWFKHV#WKH#SURJUDPPHG#VL]H#WKHQ#
SUHVV#WKH#
[RESTART]
#NH\/#RU#WXUQ#WKH#
SULQWHU#RII#DQG#WKHQ#RQ/#VHOHFW#D#
SURJUDPPHG#VL]H#WKDW#PDWFKHV#WKH#
ORDGHG#PHGLD1##)LQDOO\#UHVHQG#WKH#SULQW#
MRE1#
81
7KH#8SSHU#6HQVRU#DQG#WKH#/RZHU#
6HQVRU#PLVDOLJQ#ZLWK#HDFK#RWKHU1##
81
$OLJQ#WKH#8SSHU#6HQVRU#ZLWK#WKH#/RZHU#
6HQVRU1##
⇒#6HFWLRQ#5161#
PAPER JAM ****
91
7KH#)HHG#*DS#6HQVRU#FDQQRW#
GLVWLQJXLVK#D#SULQW#DUHD#IURP#D#ODEHO#
JDS1#
91
5HIHU#WR#6HFWLRQ#5144#WR#VHW#WKH#
WKUHVKROG1##,I#WKLV#GRHV#QRW#VROYH#WKH#
SUREOHP/#WXUQ#RII#WKH#SULQWHU/#DQG#FDOO#D#
726+,%$#7(&#DXWKRULVHG#VHUYLFH#
UHSUHVHQWDWLYH1##
127(6=#
41#
,I#DQ#HUURU#LV#QRW#FOHDUHG#E\#SUHVVLQJ#WKH
#
[RESTART]
#
NH\/#WXUQ#WKH#SULQWHU#RII#DQG#WKHQ#RQ1
#
51
#
$IWHU#WKH#SULQWHU#LV#WXUQHG#RII/#DOO#SULQW#GDWD#LQ#WKH#SULQWHU#LV#FOHDUHG1#
61# “****”
#LQGLFDWHV#WKH#QXPEHU#RI#XQSULQWHG#PHGLD1##8S#WR#<<<<#+LQ#SLHFHV,1
#
WARNING!
If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair
the printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC service
representative for assistance.