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2C6D NIC system error Turn the power OFF and then back ON. Retry the job in error. If
the error still occurs, contact your service representative.
2C70 SMTP service is not
available
Ask your administrator to enable the SMTP setting.
2C71 SMTP authentication
error
Check if the SMTP authentication method, login name and
password are correct. If the SSL setting is enabled, check if the
setting and the port number of SSL correspond to those of the
server.
2C72 POP Before SMTP
error
Check if the settings of POP Before SMTP and POP3 are cor-
rect.
2C80 Failed to process
received E-mail job
Ask your administrator to confirm whether the Received Internet
Fax Forward is set.
2C81 Failed to process
received Fax job
Ask your administrator to confirm whether the Received Fax
Forward is set.
2CC0 Job canceled Job was canceled.
2CC1 Power failure occurred Make sure that the power cable is connected properly and it is
inserted securely. Resend the job.
Save as File
2D10, 2D12,
2D13, 2D20-
2D22
Illegal job status Turn the power OFF and then back ON.
Retry sending. If the error still occurs, contact your service rep-
resentative.
2D11 Not enough memory Make sure there are enough memory to save the scan job.
2D14 Invalid parameter
specified
Make sure you specify the settings correctly and try again.
2D15, 2D65 There are too many
documents in the
folder. Failed in creat-
ing new document.
Delete the data in the local shared folder in the equipment and
retry the scan.
2D30 Failed to create direc-
tory
Make sure that the access privilege to the storage directory is
writable and the server or local disk has a sufficient space. Then
retry the scan.
2D31, 2D33 Failed to create file Make sure that the access privilege to the storage directory is
writable and the server or local disk has a sufficient space. Then
retry the scan.
2D32 Failed to delete file Make sure that the access privilege to the storage directory is
writable and the server or local disk has a sufficient space. Then
retry the scan.
2D40 Failed to convert
image file format
Turn the power OFF and then back ON. Retry the scan. If the
error still occurs, contact your service representative.
2D60 Failed to copy file Turn the power OFF and then back ON. Retry the scan. If the
error still occurs, contact your service representative.
2D62 Failed to connect to
network destination.
Check destination
path.
Check destination path.
Make sure that the network path is correct, and retry the scan. If
the error still occurs, ask your administrator to confirm whether
the IP address or path of the server is correct. Also make sure
that the server is operating properly.
2D63 Specified network path
is invalid. Check desti-
nation path.
Make sure you specify correct network folder and retry the scan.
Error code Problem What to do