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Chapter 8
Troubleshooting
This chapter describes some problem situations, which may arise, and the solutions to
them.
Overview
If you encounter printing difficulties, please refer to the appropriate section.
If, after following the advice in these documents, the Print Server still does not function
properly, please contact your dealer for further advice.
Hardware & LAN Problems
Problem No. 1 All the Print Server's LEDs are off.
Solution No. 1 Check the power supply or power connection.
Problem No. 2 Print Server's status light continuously stays lit.
Solution No. 2 Reset the Print Server by unplugging the power supply and plugging it
back in.
Problem No. 3 The Print Server unit can not be found on the LAN, so
configuration is not possible.
Solution No. 3
If using 10/100BaseT, check the Hub:
• The link LED for the port to which the Print Server is connected
should be ON.
• If it is Off, there is a problem in the network cable.
If using TCP/IP:
• Ensure that there are no routers between the Print Server and the
PC used for configuration.
• Ensure that the PC used for configuration has the TCP/IP network
protocol installed. Test its network connection by seeing if you can
locate other LAN devices from the PC. (e.g. Use Network
Neighborhood and try to browse the network.)
Problem No. 4 I am using DHCP, and getting an IP Address conflict involving the
Print Server.
Solution No. 4 If the Print Server is left on, but the DHCP server is turned off, then the
Print Server will retain its IP Address without the DHCP Server being
aware of it. Simply reset the Print Server so it will obtain a new IP
Address.
This problem would also arise if you assigned static IP Address, which
is within the range used by the DHCP server. If so, use another address
which is NOT within the range used by the DHCP server.
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