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Unix Troubleshooting
Problem No. 1 Print Server device is not recognized.
Solution No. 1 Check the following:
• The network cable is OK.
• There are no routers between the Print Server and the UNIX host
during IP address assignment.
• There are no NetWare File Servers without TCP/IP support
between the Print Server and the UNIX host.
• You have used the correct hardware address, as shown on a sticker
on the base of the device.
• Use the ping command to see if the Print Server is a valid device
on the network.
Problem No. 2 The Print Server’s IP address is forgotten and it needs to be
installed in a new environment.
Solution No. 2 Use the "Reset" button to restore the factory default settings, as
described below, then configure as for a new device.
1. .Turn the Print Server OFF.
2. Press and hold the diagnostic button. While pressing the button,
switch the Print Server ON.
3. If you continue pressing the button for 10 seconds, a diagnostic
page will be printed, showing the new (default) settings.
Technical Support
You can find the most recent software and user documentation on the
TRENDware website. TRENDware provides free technical support fo
r
all customers for the duration of the warranty period on this product.
TRENDware Technical Support
Tel: +1-310-891-1100
Fax: +1-310-891-1111
E-mail: support@trendware.com
www.trendware.com
Support Hours: 7:30AM ~ 6:00PM,
Monday ~ Friday (except holidays)
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