Filter
Top Products
17
Storage
Before storing your UPS, turn it completely OFF. If you store your UPS for an extended period of time, recharge the UPS batteries for 4 to 6
hours once every three months. Note: after you connect the UPS to utility power, it will automatically begin charging its batteries. If you leave
your UPS batteries discharged for an extended period of time, they will suffer a permanent loss of capacity.
Service
Your SmartOnline UPS is covered by a 2-year limited warranty. Avariety of Extended Warranty and On-Site Service Programs are also available
from Tripp Lite. For more information on service, call Tripp Lite Customer Support at (773) 869-1234.
Before returning your UPS for service, follow these steps:
1. Review the installation and operation instructions in this manual to ensure that the service problem does not originate from a misreading of
the instructions.
2. If the problem continues, do not contact or return the UPS to the dealer. Instead, call Tripp Lite at (773) 869-1233. A service technician will
ask for the UPS's model number, serial number and purchase date and will attempt to correct the problem over the phone.
3. If the problem requires service, the technician will issue you a Returned Material Authorization (RMA) number, which is required for
service. They will also discuss proper packaging and shipping procedures. Any damages (direct, indirect, special, incidental or consequential)
to the UPS incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is not covered under warranty. UPS Systems
shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid. Mark the RMA number on the
outside of the package. If the UPS System is within the 2-year warranty period, enclose a copy of your sales receipt. Return the UPS for service
using an insured carrier to the address given to you by the Tripp Lite service technician.
Tripp Lite has a policy of continuous improvement. Specifications are subject to change without notice.
FCC Radio/TV Interference Notice:
Note: This equipment has been tested and found to comply with the limits for a Class Adigital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when operated in a commercial
environment. This equipment generates, uses and can radiate radio frequency energy, and if
not installed and used in accordance with the instruction manual, may cause interference to
radio communications. Operation of this equipment is likely to cause harmful interference in
which case the user will be required to correct the interference at their own expense. The user
must use shielded cables and connectors with this product. Any changes or modifications to
this product not expressly approved by the party responsible for compliance could void the
user's authority to operate the equipment.
Made in China.
Regulatory Compliance
Identification Numbers
For the purpose of regulatory compliance certifications and identification, your Tripp Lite
product has been assigned a unique series number. The series number can be found on the
product nameplate label, along with all required approval markings and information. When
requesting compliance information for this product, always refer to the series number. The
series number should not be confused with the marking name or model number of the
product.
Warranty
2-YEAR LIMITED WARRANTY
Seller warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for a period of 2 years (except internal UPS system
batteries outside USAand Canada, 1 year) from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Seller will repair or replace the
product, in its sole discretion. Service under this Warranty can only be obtained by your delivering or shipping the product (with all shipping or delivery charges prepaid) to: Tripp Lite; 1111 W.
35th Street; Chicago IL 60609; USA. Seller will pay return shipping charges. Call Tripp Lite Customer Service at (773) 869-1234 before sending any equipment back for repair.
THIS WARRANTYDOES NOTAPPLYTO NORMAL WEAR OR TO DAMAGE RESULTING FROM ACCIDENT, MISUSE, ABUSE OR NEGLECT. SELLER MAKES NO EXPRESS WARRANTIES
OTHER THAN THE WARRANTY EXPRESSLY SET FORTH HEREIN. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES, INCLUDING ALL
WARRANTIES OF MERCHANTABILITY OR FITNESS, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE; AND THIS WARRANTY EXPRESSLY EXCLUDES
ALL INCIDENTALAND CONSEQUENTIAL DAMAGES. (Some states do not allow limitations on how long an implied warranty lasts, and some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Warranty gives you specific legal rights, and you may have other rights which vary from
jurisdiction to jurisdiction).
Tripp Lite; 1111 W. 35th Street; Chicago IL60609; USA
WARNING: The individual user should take care to determine prior to use whether this device is suitable, adequate or safe for the use intended. Since individual applications are subject to great
variation, the manufacturer makes no representation or warranty as to the suitability or fitness of these devices for any specific application.
Visit www.tripplite.com/warranty today to register the warranty for your new Tripp Lite product. You'll be automatically entered into a drawing
for a chance to win a FREE Tripp Lite product!*
* No purchase necessary. Void where prohibited. Some restrictions apply. See website for details.
Warranty Registration
1111 W. 35th Street, Chicago, IL 60609 USA
(773) 869-1234