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Security Printing Solutions Quick-Start Guide
Document #50-70430-001 Rev. B Page 11 of 11
Obtaining Technical Assistance
The TROY Printer Utility provides several help screens to guide you through the available features and
functions of your TROY Security Printing Solution. TROY technical support is available to assist you with any
questions concerning the setup, operation and maintenance of your Security Printing Solution. Specific system
information about your TROY product configuration is available through the TROY Printer Utility. You are
also encouraged to visit the TROY website for the latest FAQs (Frequently Asked Questions), information on
the latest TROY products, or for ordering MICR toner and other printing supplies.
T
O VIEW TECHNICAL SUPPORT INFORMATION:
From the Main Window, click on Help, and then click on Technical Support to view the TROY Technical
Support HTML page for telephone numbers and hours of business.
TO VIEW INFORMATION ON THE TROY WEBSITE:
From the Main Window, click on Help, and then click on TROY on the Web to access the TROY website.
Click on the Services and Support button at the top of the web page to view the available topics. You can
access the TROY website directly from your web browser at
http://www.troygroup.com.
TROY Product Return Policy and Procedure
• A Return Goods Authorization (RGA) number is always required. Please call toll free 800-332-MICR
(6427) for a return authorization number and shipping instructions.
• The product should be returned in the original packaging and in new condition. Unauthorized returns,
products returned without original packaging, or products showing use or wear will be refused.
• Damaged products must be reported within 72 hours. Call 800-332-MICR (6427) and ask for the RGA
coordinator.
• If a product is returned for repair, any physical damage will void the warranty.
• A 25% restocking fee will be applied to any non-defective items returned within 30 days.
• No returns will be accepted after 30 days, unless otherwise stated.
Return product to:
TROY Group Inc
3 Bryan Drive
Wheeling, WV 26003
Attn: (Your RGA Number)
Reference Material
• TROY MICR Basics Handbook (provided on the TROY Security Printing Solutions CD)
• TROY Security Printing Solutions User’s Guide (provided on the TROY Security Printing Solutions CD)
• TROY Programmer’s Reference Guide (provided on the TROY Security Printing Solutions CD)
• Hewlett-Packard Getting Started Guide (provided in TROY Security Printing Solutions Startup Package)
• Hewlett-Packard Printer User’s Guide (provided on the Hewlett-Packard CD)