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Return Procedures-11
Return Procedures
Introduction
The following sections apply to U.S.A. customers only. Non-U.S.A. customers with
questions or concerns regarding return procedures should contact their VanguardMS
subsidiary or distributor.
Equipment Return
Procedures
If you have questions about equipment return procedures, on-site service or unit
exchange service call the VanguardMS Technical Support Center at (800) 544-0062
for advice and assistance.
In Case of Damage If the equipment is damaged in transit, contact the shipper.
If you have additional concerns in case of failure, about missing parts, or to return
equipment, contact your nearest VanguardMS representative.
Expiration of Lease To return equipment upon expiration of a lease agreement, contact the VanguardMS
Customer Operations Center at (800) 544-0062 for return authorization and
instructions. You will be asked to provide the following information:
• Product name and description
• Serial number
• Customer order number
• Reason for return
For Locations Contact...
Inside the United States Vanguard Managed Solutions
575 West Street Mansfield, MA 02048-1193
Phone (800) 544-0062.
Outside the United States the nearest VanguardMS distributor. For a
listing of our Sales and Service Offices, visit
our Web site at:
http://www.vanguardms.com/