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030-300381 Rev. A 139 January 2004
User Guide
UltraLine Home DSL Router
(
Models 7400, 7401
)
PPP
This field displays the PPP Connection status. A PPPoE or PPPoA session must already be established. The
following is a list of the possible responses:
PPP
Connection up The Router has established a PPP connection.
no connection There is no PPP connection. A PPP session must be connected from the
homepage screen.
initiating connection The PPP connection process has been initialized.
Connection halted A successful PPP connection was halted. Solution: A PPP session must be
connected from the homepage screen.
Cannot connect Explanation: A PPP connection could not be made because of a PPPoE session
failure.
Authorization failure The username or password is incorrect. Verify that the username and password
your Service Provider issued are entered correctly.
Link control protocol
failed
Try re-establishing the session (from the home page). If this doesn't help, there
may be a configuration issue or other failure with your provider's equipment.
Contact your service provider.
Self Test
The Self Test performs an integrity check of certain internal components of the Router. The following is a list of the
possible responses:
Self Test
Success
The Router is operating correctly.
Flash Corrupt Explanation: The self-test process has detected a problem with internal flash
memory.
Solution: Restart the Router. If the error persists, contact your service provider.
PING ISPs' Router
The IP remote router test performs an IP network check (i.e., an IP Ping) of the Service Provider's Router. This test
verifies that the Router can exchange IP traffic with an entity on the other side of the DSL line. The following is a
list of the possible responses:
PING ISP’s Router
Success The Router has detected an IP remote router connection.
No Response Explanation: This message will occur when an IP remote Router does not
answer the IP Ping.
Solution: This test fails when the provider's Router does not give its IP address
to the Router during session establishment. Try Pinging another host, using the
Ping test near the bottom of the Diagnostic screen. If you are able to Ping any
host, or even if you are able to find an IP address for a given host name (try
"www.yahoo.com"), then the failure of the "IP Remote Router" test is moot,
because the success of the Ping demonstrates that you are getting IP traffic
across the DSL line. If the separate Ping fails as well, contact your service
provider.
could not test Explanation: Test could not be executed because of Router status.