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Limited Warranty Service Procedures
Any product (1) received in error, (2) in a defective or non-functioning condition, or
(3) exhibiting a defect under normal working conditions, can be returned to the
manufacturer by following these steps:
You must prepare:
Dated proof of purchase
Product model number and quantity
Product serial number
Precise reason for return
Your name/address/email address/telephone/fax
1. Inform the distributor or retailer.
2. Ship the product back to the distributor/retailer with prepaid freight. The
purchaser must pay the shipping fee from the distributor/retailer to manufacturer.
Any package sent C.O.D. (Cash On Delivery) will be refused.
3. Charges: Usually RMA (Returned Material Authorization) items will be
returned to the purchaser via airmail, prepaid by the manufacturer. If returned by
another carrier, the purchaser will pay the difference. A return freight and
handling fee will be charged to the purchaser if the manufacturer determines
that the product was not faulty or that the damage was caused by the user.
Warning
The manufacturer is not responsible for the integrity of any data on storage
equipment (hard drives, tape drives, floppy diskettes, etc.). We strongly recommend
that our customers back their data up before sending such equipment in for diagnosis
or repair.
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