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Troubleshooting
110 Phaser 6700 Color Printer
User Guide
General Troubleshooting
This section includes:
• Printer Does Not Turn On ............................................................................................................................................... 110
• Printer Resets or Turns Off Frequently ...................................................................................................................... 110
• Printing Takes Too Long.................................................................................................................................................. 111
• Document Prints From Wrong Tray ........................................................................................................................... 111
• Document Fails to Print ................................................................................................................................................... 112
• Printer is Making Unusual Noises ................................................................................................................................ 112
• Automatic 2-Sided Printing Problems ....................................................................................................................... 112
•
Date and Time are Incorrect ......................................................................................................................................... 112
This section contains procedures to help you locate and resolve problems. Resolve some problems by
simply restarting the printer.
Printer Does Not Turn On
Probable Causes Solutions
The power switch is not turned on. Turn on the switch.
The power cord is not correctly plugged into
the outlet.
Turn off the printer power switch, and plug the power cord securely
into the outlet.
Something is wrong with the outlet connected
to the printer.
• Plug another electrical appliance into the outlet and see if it
operates properly.
• Try a different outlet.
The printer is connected to an outlet with a
voltage or frequency that does not match the
printer specifications.
Use a power source with the specifications listed in the Electrical
Specifications on page 150.
CAUTION: Plug the three-wire cord with grounding prong directly into a grounded AC outlet.
Printer Resets or Turns Off Frequently
Probable Causes Solutions
The power cord is not correctly plugged into
the outlet.
Turn off the printer, confirm that the power cord is correctly plugged
into the printer and the outlet, then turn on the printer.