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Troubleshooting
112 Phaser 6700 Color Printer
User Guide
Document Fails to Print
Probable Causes Solutions
Selected tray has wrong paper size loaded. To view the Job Status for a failed print on the touch screen:
1. At the control panel, touch Jobs.
2. Find the failed print job in the list.
3. Note the status of the failed print job, such as Held: Resources
Required.
4. For details, touch the print job, then touch Job Details.
5. Note the Tray number listed under Resources and the status of
the selected tray.
6. Load the correct size paper in the tray or select another tray.
Application and print driver have conflicting
tray selections.
For details, see Document Prints from Wrong Tray on page 111.
Printer is Making Unusual Noises
Probable Causes Solutions
One of the trays is not installed correctly. Open and close the tray from which you are printing.
There is an obstruction or debris inside
the printer.
Turn off the printer and remove the obstruction or debris. If you
cannot remove it, contact your Xerox
®
service representative.
Automatic 2-Sided Printing Problems
Probable Causes Solutions
Unsupported or incorrect paper. Ensure that you are using the correct paper. For details, see Supported
Paper Sizes and Weights for Automatic 2-Sided Printing on page 34.
Envelopes, labels, transparencies, and paper heavier than 220 g/m²
cannot be used for 2-sided printing.
Incorrect setting. • In the print driver Properties, select 2-Sided Print on the Paper/Output
tab.
• Check the settings at the control panel. Touch Printer > Setup >
Output Settings > 2-Sided Printing.
Note: The Phaser 6700N does not support automatic 2-sided printing.
Date and Time are Incorrect
The date and time are set automatically when the printer is connected to a network that has a Network
Time Protocol (NTP) server. NTP is used to synchronize the internal clocks of computers over a network
connection at system startup and every subsequent 24-hour period thereafter. This feature ensures that
the internal clock of the printer stays synchronized with the NTP server you specify.