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DOCUCOLOR 12 USER GUIDE 13–13 PROBLEM SOLVING
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Resolving programming problems
Problem Suggested Solution
The Control Panel Touch Screen does not
respond to a touch command.
Press Clear All on the Control panel.
Touch a selectable button on the Touch
Screen with one finger. A slight pressure is
required to cause the copier/printer to react.
If the problem persists, open the Front Door
of the copier/printer. Close the Front Door
and make a selection on the Touch Screen.
If the Touch Screen does not respond to any
touch commands, switch off the power. Wait
15 seconds. Then switch on the power.
Reprogram the copier/printer for the copy
features that are desired.
You cannot program a job while a screen is
open.
Jobs cannot be programmed or copies made
while some screens, such as administration
screens, jam clearance screens, or consum-
able status information screens, are open.
Follow the directions on the information
screen. Then program the desired job.
Copier/printer features are not selectable. Certain features cannot be selected because
of the previous selections. Generally, fea-
tures or buttons you can select appear
selectable to indicate you can use them with
the previous selections. Refer to chapter 2,
“Getting to know your DocuColor 12,” for
more information about buttons.
You cannot complete the programming. The
copier/printer times out too quickly and
resets to the default settings.
Attempt to complete all the programming
more quickly. The time-out values have been
exceeded during the programming. The val-
ues can be changed by the System Adminis-
trator. Refer to the System Administration
Guide for information about adjusting the
Machine Timeouts.