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Extra characters, dashes, or lines appear on
the printed pages
Cause Suggested Solution
The printer cable is too long. Use a printer cable that is less
than six feet long.
Port Monitoring software is
active from a device previously
connected to the printer
(parallel) port.
Remove all previously installed
printer drivers or devices from
your PC.
Printer buffer contains data from
previous print job.
Unplug printer power cord to
purge printer buffer. Restart PC.
Reconnect printer power cord.
Print document again.
Printer cable is not IEEE 1284. Replace printer cable with IEEE
1284 compliant cable.
Printer is connected to the PC
through a pass-through device
(for example, a switch box or a
scanner).
Connect printer directly to the
PC.