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Packing the printer for return to a Service
Center
Should you need to return the printer for servicing, follow
the packing instructions in this section or follow the
process as instructed by the Xerox Customer Support
Center.
Note: Do not ship the power cord, printer cable, printer
driver disks, user guide, or print head and ink cartridges
unless instructed to do so.
1. Remove the print cartridge.
2. Close the printer cover and remove the paper output
shelf and the paper input shelf.
3. Disconnect the power cord and the printer cable.
4. If you have the original box, use the original packing
material and go to step 10. If you do not have the
original box, continue with step 5.
5. Completely wrap the printer in two layers of bubble
wrap (minimum thickness of 12.3 mm or 5”) and tape
the bubble wrap to keep it in place.
6. Select a corrugated box large enough to allow at least
50.8 mm (2”) between the bubble-wrapped printer
and the walls of the box. Make sure the strength of
the box is at least 275-lb. test.
7. Fill the bottom of the box with 75 to 100 mm (2” to
3”) of loose fill.
8. Place the bubble-wrapped printer in the center of the
box.