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C-3 Troubleshooting
The Fiery EX2101 does not
respond to a Print command.
• Make sure the copier was not disconnected.
If the administrator or operator has selected Suspend Printing on the Fiery EX2101
Control Panel or Command WorkStation to interrupt printing, your print job will not
resume until someone selects Resume Printing from the Functions menu on the
Control Panel or clicks the function key on Command WorkStation.
• Make sure the Fiery EX2101 is selected as the current copier.
Before printing, you must select the Fiery EX2101 as the current printer from your
Windows computer, Mac OS computer, or UNIX workstation.
• Make sure the copier is switched on.
Someone may have turned the copier off, or the Power Saver mode function may have
engaged. Even with the copier off, the Fiery EX2101 appears in the Chooser as long as
the Fiery EX2101 itself is turned on.
• If you are printing over an IPX (Novell) network, verify through the PCONSOLE utility
that the job was sent to the Novell queue and that the queue is being used by the
Fiery EX2101.
• Make sure the job does not contain a PostScript error.
Contact the operator, or use Fiery WebSpooler/Fiery Spooler to check job status.
In Fiery WebSpooler/Fiery Spooler, a job containing a PostScript error appears in red.
To obtain information on the PostScript error, make sure the Print to PS Error option
is set to Yes in Fiery EX2101 Setup. For more information, see the Configuration Guide.
Message requests a paper size
that you don’t have.
• Cancel the job and do one of the following:
If you are printing a PostScript file, ask the administrator to set the Convert Paper Sizes
setting in Printer Setup
to convert the job to a paper size you do have. You can do this
to convert between US and metric paper sizes.
If you are printing a file from an application, change the page size in the Page Setup
dialog box.
You cannot print with
QuarkXPress 3.32 using the
PSPrinter 8.7.2 driver on a
Mac OS computer.
• Remove the file called Balloon Help from your QuarkXPress application folder and
restart QuarkXPress.
If this happens Try this