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User Guide
43
Supplies Print Quality
One or more color bars are missing
1. On the front panel, select Eliminate Light Stripes to clean the
printhead and print a test print:
a. With Menus highlighted, press the OK key.
b. Scroll to Support Menu by pressing the Scroll Up or Scroll
Down key.
c. Press the OK key.
d. Scroll to Improve Print Quality?.
e. Press the OK key.
f. Scroll to Eliminate Light Stripes.
g. Press the OK key.
Note
You can also select Eliminate Light Stripes from the
Troubleshooting tab in the driver.
2. If there is still a color band missing, repeat Step 1. Repeat up to
three times in a row, if necessary.
3. If the problem persists:
a. Turn off the printer for at least 4 hours.
b. When you turn on the printer, print the Diagnostic Pages
and, if necessary, select Eliminate Light Stripes.
Band of colors prints correctly Band of one color (magenta) missing