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Troubleshooting
Xerox
®
WorkCentre
®
4265 Multifunction Printer 175
User Guide
Using the Integrated Troubleshooting Tools
To troubleshoot print-quality problems and paper jams, you can use several integrated tools such as
Information pages and CentreWare Internet Services.
Available Information Pages
Information pages provide important details to help you troubleshoot issues or analyze printer use. You
can print information pages from the printer control panel.
Information Page Description
Configuration Report The Configuration Report provides product information including, installed
options, network settings, port setup, tray information, and more.
Customer Assistance Report The Customer Assistance Report provides a summary of relevant information
that you can provide to a Xerox support representative when you call for
assistance.
Demo Page The Demo page provides a demonstration of the current print quality.
Email Sent Report The Email Sent Report provides a record of emails sent, including From, To, Date
& Time, Subject, and Result.
Error Message Report The Error Message Report provides a record of errors, including fault and alert
codes and date and time of the error.
Fax Broadcast Report The Fax Broadcast Report provides a record of broadcast faxes, including total
pages scanned, remote station, start time, and result.
Fax Options Report The Fax Options Report displays the current fax settings.
Fax Phone Book The Fax Phone Book displays a list of names and fax numbers.
Fax Protocol Report The Fax Protocol Report provides fax control field data, fax information field
data, and Send/Receive information.
Fax Receive Report The Fax Receive Report provides a record of faxes received.
Fax Transmission Report The Fax Transmission Report provides a record of faxes sent.
Group Address Book
The Group Address Book displays contents of the Group Address Book, including
group number, group name, user name, and email address.
Junk Fax Report The Junk Fax Report displays a record of junk faxes received and the numbers
from which they were sent.
Last 40 Error Messages Report The Last 40 Error Messages Report is a log of the last 40 error messages, with
number, code, name, date, and time.
Email address book The Email Address Book displays contents of the email address book.
Pending Jobs Report The Pending Jobs Report provides a record of pending outbound and inbound
jobs.
User Authentication Report
The User Authentication Report provides a list of authenticated users and login
IDs.
For information on how to print information pages, see Information Pages on page 27.