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Troubleshooting
Xerox
®
WorkCentre
®
4265 Multifunction Printer 167
User Guide
Symptom Solutions
The output is too light.
• To check the toner level, check the control panel, use the print driver, or
CentreWare Internet Services. If the toner cartridge is near empty,
replace it.
• Verify that the toner cartridge is approved for use in this printer, and
replace it as needed. For best results, use a genuine Xerox toner cartridge.
• Ensure that the print quality mode is not set to Toner Saver. Toner Saver
us useful for draft quality output.
• Replace the paper with a recommended size and type, and confirm that
your printer and print driver settings are correct.
• Verify that the paper is dry and that supported paper is used. If not,
change the paper.
• Change the Paper Type settings in the print driver.
In the Printing Preferences of the print driver, on the Paper/Output tab,
change the Paper Type setting.
• If printer is located in a high altitude environment, adjust the altitude
setting of the printer. For details, see the System Administrator Guide at
www.xerox.com/office/WC4265docs.
Toner smears or print comes off.
The output has stains on the back
side.
• Change the Paper Type settings in the print driver. For example, change
Plain to Lightweight Cardstock.
In the Printing Preferences of the print driver, on the Paper/Output tab,
change the Paper Type setting.
• Verify that the paper is the correct size, type, and weight. If not, change
the paper settings.
• Verify that the printer is plugged into an outlet that is providing the
correct voltage and power. Review the electrical specification of the
printer with an electrician if necessary.
• For details, see Electrical Specifications on page 185.
Random spots on the output, or the
image is blurry.
• Ensure that the toner cartridge is installed correctly.
• If you used a non-genuine brand toner cartridge, install a genuine Xerox
toner cartridge.
• Use the Heavyweight or Cardstock paper type setting, or use paper type
with a smoother surface.
• Ensure that the humidity in the room is within specifications. For details,
see Relative Humidity on page 184.
• For details, see Selecting a Location for the Printer on page 35.