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Troubleshooting
Troubleshooting Procedures
980590-001 Rev. A P100i User’s Manual 47
Print Quality Issues
This section will help you resolve print quality problems The print quality is dependent on
several factors. The two most important factors that will increase your print quality are
cleanliness and card stock. To diagnose and fix print quality problems, follow the
troubleshooting procedures below:
Example • Small spots appear on the printed card with a non-printed area or a different color.
Possible Cause:
• Contamination on the card surface.
Solutions:
• Check that cards are stored in a dust free environment.
• Use a different supply of cards.
Possible Cause:
• Cleaning roller not installed.
• Dust inside the Printer and/or dirty Cleaning Roller.
Solutions:
• Clean the printer (refer to Chapter 5)
• Check that the protective cover was removed from the ribbon cartridge cleaning roller
(refer to Chapter 3).
• Replace the Cleaning Roller (refer to Chapter 3).