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50 P100i User’s Manual 980590-001 Rev. A
Troubleshooting
Troubleshooting Procedures
Example • Printing shows blurry printed image.
Possible Cause:
• Ribbon cartridge may not be correctly positioned.
Solutions:
• Check that the ribbon is properly rolled onto the ribbon cores of the cartridge, with
no wrinkles.
• Replace ribbon cartridge, making sure it locks in place, and print again.
Possible Cause:
• Ribbon may not be synchronized on the correct color panel position.
Solution:
• Open lid, then close lid to synchronize the ribbon.
Possible Cause:
• Cards may not meet specifications.
Solution:
• Use a different supply of cards.
Possible Cause:
• Dust or embedded contamination inside the Printer and/or dirty Cleaning Roller.
Solutions:
• Clean the Printhead (refer to Chapter 5).
• Replace the Cleaning Roller (refer to Chapter 3).