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Print Quality Issues
This section will help you resolve print quality problems. The print quality is
dependent on several factors. The two most important factors that will
increase your print quality are cleanliness and card stock. To diagnose and
fix print quality problems, follow the troubleshooting procedure below:
• Small spots appear on the printed card with a non-printed
area or a different color.
Possible Cause
A.Contamination on the card surface.
B. Dust inside the printer and/or dirty
Cleaning Roller.
=> Solution
A1.Check that cards are stored in a dust free environment
A2.Use a different supply of cards.
B1.Perform a Cleaning of the printer (see Cleaning section).
B2.Replace Cleaning Roller (see Cleaning section).
• There are non-printing horizontal lines (white) on the card
surfaces.
Possible Cause
A.Ribbons is not correctly positioned.
B.Print Head may be dirty.
C.Print Head elements may have been damaged (e.g.
scratched or burnt).
=> Solution
A1.Open cover and press down the Print Head Unlock Lever to
open the Print Head carriage. The Print Head will move up.
A2.Check that the ribbon is properly rolled onto the ribbon
cores and there are no wrinkles in the ribbon.
A3.Push down on the Print Head Lock Lever until an audible
«click» signals the locked-down position.
A4.Ribbon will automatically synchronize.
A5.Print again.
B1.Perform a Cleaning of the Print Head (see 4.2 Cleaning the
Print Head.
C1.Call service for Print Head replacement information.
Card
Printer
Solutions
General information
Getting started
Operation
Cleaning
Specifications
Appendix A
Appendix B
Troubleshooting
Printing a card
Appendix C
P320i Plastic Card Printer