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40 P330i User’s Manual 980459-001 Rev. A
Troubleshooting
Print Quality Issues
Possible Cause
• Ribbon may not be installed in the printer.
Solution:
• Check for ribbon in the printer.
Possible Cause
• Cards may not meet specifications.
Solution:
• Use a different supply of cards.
Possible Cause
• Print Head elements may be scratched or burnt.
Solution
• Call Service for Print Head replacement information.
Possible Cause
• Using the wrong type of ribbon.
Solution:
•Use only i Series ribbons for full color printing.
Example 5 • No printing on the card.
Example 6 • Only one panel of a color ribbon prints.
Note • For optimum print quality, always keep the Main Cover and the Card Feeder Cover of
the printer closed.