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48 Zebra S400 & S600 User’s Guide
Symptom Diagnosis Action
Truncated print, no print, or FEED
button operates incorrectly while using
non-continuous media.
Media or ribbon
improperly loaded.
See “Loading the Media” on page 8 and
“Loading the Ribbon” on page 15.
Incorrect media
sensor position or
sensitivity.
See “Adjusting the Media Sensor” on
page 18.
See “Auto Calibration” on page 19.
Fine gray lines on blank labels at
angles.
Wrinkled ribbon. See “Wrinkled Ribbon” in this table.
Long tracks of missing print on several
labels.
Wrinkled ribbon. See “Wrinkled Ribbon” in this table.
Print element
damaged.
Call a service technician.
Wrinkled Ribbon
Ribbon fed through
machine incorrectly.
See “Loading the Ribbon” on page 15.
Incorrect darkness
setting.
Set to the lowest value needed for good
print quality.
Incorrect printhead
pressure.
See “Toggle Pressure Adjustment” on
page 40.
Incorrect dual-
tension spindle
setting.
Pull spindle end cap out when using wide
media to obtain normal (higher) tension.
See “Loading the Ribbon” on page 15.
Media not feeding
properly; it is walking
from side to side.
Make sure the media is snug by adjusting
the media guides.
Continuing
symptoms.
Call a service technician.
In Peel-Off mode, skewed or stuck
labels.
Glue material from
back of labels
causing media
movement
problems.
Refer to “Routine Care and Adjustments”
beginning on page 27 and perform
maintenance and cleaning of the printer.
Media and backing
not properly aligned
in printer.
Reload media and adjust the power roller, if
needed. See “Loading the Media” on
page 8 and “Backing Rewind Power Roller
Adjustment” on page 42.
Image is not positioned correctly and/
or misprint of 1 to 3 labels.
Media was pulled
when motor was not
moving.
Open and close the printhead, so it
calibrates to find the label length.
Incorrect media
sensor position.
See “Adjusting the Media Sensor” on
page 18.
Media or ribbon
improperly loaded.
See “Loading the Media” on page 8 and
“Loading the Ribbon” on page 15.
Auto calibrate failed. Perform a manual calibration. See “Manual
Calibration” on page 53.