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Troubleshooting 15
Troubleshooting
If your modem stops working, please read this section carefully be-
fore calling Customer Support. In addition, your modem CD includes
a list of Frequently Asked Questions (FAQs).
Important—If Your Computer Had an Existing Modem
You must redirect your application software so that it recognizes your
new modem.
•
America Online Users:
From the AOL Welcome screen, click the
Setup
button; then click
Expert Setup
. Select the
Devices
tab
and double-click the name of your new modem.
•
Dial-up Networking Users:
From your computer’s desktop,
double-click
My Computer
and then
Dial-up Networking
. Dou-
ble-click the
Make New Connection
icon, select your new mo-
dem from the dropdown list, and follow the prompts.
Plug and Play Setup Problems with Windows
Under some circumstances, the Plug and Play setup under Windows
may not resolve all installation problems. The Windows Help system
has a tool for thoroughly diagnosing and solving many problems, in-
cluding hardware conflicts.
1.
On your desktop, double-click the
My Computer
icon.
2.
Choose the
Help Topics
command in the
Help
menu. Win-
dows displays the
Windows Help
dialog box.
3.
Select the
Contents
tab. Note: Windows Me and 2000 include
a Help Search option, which you can use instead; search for
“hardware conflict,” for example.
4.
Click
Troubleshooting
. (For Windows 98, you will also have
to click
Windows 98 Troubleshooters
.) Then click the
Hardware
Conflict
help entry.