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22 USB Faxmodem Installation Guide
Problem: You are using
V.92 Modem-on-Hold but it discon-
nects you as soon as you are notified of an incom-
ing call.
Solution:
Your ISP may have set your modem “on hold” time to
zero. This means that you are disconnected immediately
after accepting an incoming call.
Your Modem-on-Hold software might be set to automati-
cally disconnect. Please consult the software’s built-in
help.
Problem: Your modem disconnects while communicating with
a remote system.
Solution:
The remote system has hung up, and you need to re-
connect. The other most common sources of interrup-
tions are Call Waiting or someone picking up an exten-
sion phone.
If you have Call Waiting, you can usually temporarily dis-
able it by including a prefix such as
*70,
(including the
comma) in the U.S., or by selecting it as a prefix in the
software’s dialing directory.
Depending on your service, you may not be able to dis-
able Call Waiting for incoming calls. If your incoming
data calls are frequently disrupted by Call Waiting, you
should consider dropping the service or installing a sepa-
rate phone line without Call Waiting.
Note:
Disabling Call Waiting prevents your V.92 Modem-
on-Hold feature from working.