Troubleshooting 127
• If a peripheral device does not work, ensure that the device is properly
connected.
• If an error message appears on the screen, write down the exact message.
This message may help support personnel diagnose and fix the problem.
• If an error message occurs in a program, see the program’s documentation.
NOTE: The procedures in this document were written for the Windows default
view, so they may not apply if you set your Dell™ Tablet-PC to the Windows Classic
view.
Hard Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
E
NSURE THAT MICROSOFT
®
WINDOWS
®
RECOGNIZES THE DRIVE —
•In Windows Vista, click
Start
and click
Computer
.
•In Windows XP, click
Start
and click
My Computer
.
If the drive is not displayed, perform a full scan with your antivirus software to check
for and remove viruses. Viruses can sometimes prevent Windows from recognizing the
drive.
R
UN CHECK DISK —
1
Click
Start
→
Computer
.
In Windows XP, click
Start
→
My Computer
.
2
Right-click the local disk.
3
Click
Properties
→
Too ls
→
Check Now
.
In Windows Vista, the
User Account Control
window may appear. If you are an
administrator on the Tablet-PC, click
Continue
; otherwise, contact your
administrator to continue the desired action.
4
Follow the instructions on the screen.
TEST THE DRIVE — Insert another drive to eliminate the possibility that the original
drive is defective.
R
UN THE WINDOWS HARDWARE TROUBLESHOOTER — See "Windows Hardware
Troubleshooter" on page 126.
R
UN THE DELL DIAGNOSTICS — See "Dell Diagnostics" on page 121.
book.book Page 127 Tuesday, May 13, 2008 5:03 PM
