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Printing gibberish or symbols
Symptom: When printing a shipping paper,
symbols print instead of words.
Cause: The Emulation Mode on the printer does
not match the printer driver being used. When
using an Epson printer driver, the Emulation Mode
on your printer must be set to Epson Mode.
Resolution/Workaround: Make sure the
Emulation Mode on the printer matches the printer
driver you are using. For example, if you are using
an Epson printer driver, your printer must be set
to “Epson Emulation Mode.” When you change
printer drivers, you must also change the
Emulation Mode on your printer.
Emulation Mode is a function of the printer itself.
You cannot set Emulation Mode through Windows
or MASTERFORM. Refer to your printer manual or
call your printer’s technical support line for
instructions on changing emulation modes. Review
Changing the Emulation Mode on the printer.
Account number not in the drop-down
list
Symptom: When you go to print out the
certification end-of-day log, no account numbers
appear in the drop-down list.
Cause: This problem occurs in the Review
Packages screen of the shipper’s certification
wizard. If there are no account numbers in the
drop-down list, it means that no shipping papers
have been printed yet. You cannot print a
certification before printing shipping papers
because MASTERFORM compiles the certification
automatically based on the shipping papers you
print.
Resolution/Workaround: Print the shipping
papers first, then print the certification. First,
make sure your UPS account number is entered in
Setup. Then, if you saved the missing
shipments as templates, reenter the templates
and reselect the UPS account number from the
dropdown list. Then reprint and choose Yes when
asked if you want to save this shipment to the
certification.
If you did not save the missing shipments as
templates, you will need to complete the shipping
paper again, taking care to select the UPS
account number from the dropdown list and
choose Yes when asked if you want to save this
shipment to the certification.
