Rev 3.3 May.02 181
Installation and Use on
Handheld/Pocket PCs
15: Troubleshooting Tips
• Problem Causes and
Suggestions
• Uninstalling the
AirCard software
This section provides assistance in dealing with any problems
you may experience with the AirCard 555 wireless network
card on Handheld and Pocket PCs.
Problem Causes and
Suggestions
When properly installed, the AirCard 555 wireless network
card is a highly reliable product. Most problems are caused by
one of these issues:
• The wrong driver has been installed.
• Network coverage is not available (either because you are
outside the coverage area, or because of an account or
network problem).
This section describes how to diagnose and solve these and
other problems. If, after reading this section, you are unable to
resolve a problem, contact Verizon Wireless technical support
at 1-800-922-0204.
Table 15-1: Problem Causes and Suggestions
Problem Possible Causes Suggestions
You have installed
the software to the
host and connected
the Handheld/Pocket
PC to the host.
ActiveSync launches
but does NOT
prompt that there is
software to
download so you are
unable to complete
the installation
process.
There was a failure in the host
installation process or ActiveSync
has failed to detect that there is
software to download.
Uninstall the software and start the
installation process again. See the section,
“Uninstalling the AirCard Software” for
instructions.
When tapping the
dial pad buttons,
nothing happens.
a. KeyGuard is on. a. Turn KeyGuard off. See page 156.
