B020-008-17-IP User Manual
138
General Operation
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Problem Possible Cause Solution
Erratic operation The system needs to
be reset.
Press and hold the Reset
button (see page 21) for at
least three seconds.
Mouse and/or keyboard not
responding
Improper mouse and/or
keyboard reset
Unplug the cable(s) from the
console port(s), and then plug
it back in again.
Sudden loss of network
connection
Local reset of B020-
008-17-IP
Close your B020-008-17-IP
connection. Wait
approximately 30 seconds,
and then log in again.
When logging in from a
browser, the following
message appears: 404
Object Not Found.
The login string was not
included when the IP
address was specified.
Make sure to include the
forward slash and correct
login string when you specify
the B020-008-17-IP's IP
address. (See Default
Webpage Name, page 62.)
Two pointers appear when I
login from a remote
computer.
This is normal. One is
the pointer of the
computer that you are
accessing; the other is
the remote computer’s
pointer.
You can shrink the non-
functioning pointer so that it is
almost invisible. See Toggle
mouse display, page 83, for
details.
The OSD display is
intermittent when accessing
a computer for which the
display refresh rate is set to
56Hz.
The refresh rate of the
computer conflicts with
that of the OSD.
Press [F6] to blank the
background when using the
OSD.
I can’t set the computers’
screen resolutions higher
than 1280 x 1024, even
though the B020-008-17-IP
supports 1600 x 1200 for
remote computers.
The maximum screen
resolution of the B020-
008-17-IP’s integrated
LCD monitor is 1280 x
1024. In order to
protect it from being
damaged by
resolutions that are
beyond its display
capability, we
recommend that the
screen resolutions of
the connected
computers be set to
1280 x 1024 or lower.
If you wish to set the screen
resolutions of the connected
computers to something
higher than 1280 x 1024, see
Screen Resolutions Higher
than 1280 x 1024, page 143.
