Appendix
141
Panel Array Mode
The Windows Client
Problem Resolution
Low resolution video in Panel
Array Mode.
Increase the number of panels that are displayed.
When multiple remote users are
logged in concurrently, some of
them only receive a partial image.
The first user to invoke Panel Array Mode should
set it to display at least 4 panels.
Problem Resolution
The Windows Client won't
connect to the B020-008-17-IP.
DirectX 7.0 or higher must be installed on the
remote computer.
The remote computer’s pointer is
out of sync.
1. Use the AutoSync feature (see Video Adjust-
ment, page 84), to sync the local and remote
monitors.
2. If that doesn't resolve the problem, use the
Adjust Mouse feature (see Adjust mouse,
page 83) to bring them back in sync.
3. If the two methods described above fail to
resolve the problem, use the Toggle Mouse Dis-
play function (see page 83).
4. See Additional Mouse Synchronization Proce-
dures, page 145.
Part of the remote window is off
my monitor.
1. If Keep Screen Size (see page 123) is not
enabled, use the AutoSync feature (see Video
Adjustment, page 84) to synchronize the local
and remote monitors.
2. If Keep Screen Size is enabled, you can scroll to
the areas that are off the screen. See the note
on page 78 for details.
The remote computer’s display is
rotated 90 degrees.
Enable Keep Screen Size (see page 123).
I cannot run Net Meeting when
the Windows Client is running.
Enable Keep Screen Size (see page 123).
When I log in, the browser
generates a CA Root certificate is
not trusted, or a Certificate Error
response.
The certificate’s name is not found on Microsoft’s
list of Trusted Authorities. However, the certificate
can be trusted. See Trusted Certificates, page 134,
for details.
