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44 CHAPTER 4: TROUBLESHOOTING INSTALLATION PROBLEMS
Viewing Release Notes, Frequently Asked Questions,
and KnowledgeBase Topics
The 3Com NIC Diagnostics program contains a substantial
database of support-related and service-related data that
you can access in the following categories: release notes,
frequently asked questions, and KnowledgeBase topics.
To access the support database:
1 Double-click the 3Com icon in the Windows
system tray.
If the 3Com icon isn’t visible in the system tray, follow the
instructions in the section “Starting the 3Com NIC
Diagnostics Program” earlier in this chapter.
2 Click OK.
3 Click the Support tab.
The Support screen appears.
4 Click Release Notes.
The Release Notes Help screen appears.
■ Click the Release Notes link to display tips about
installing and using the OfficeConnect NIC.
■ Click the Frequently Asked Questions link to display
common questions asked by customers and answered
by 3Com support experts.
■ Click the KnowledgeBase link to display OfficeConnect
NIC compatibility topics.
Accessing 3Com Support Services
The Support screen provides access to the 3Com
World Wide Web site, customer support databases (such
as release notes and frequently asked questions), and the
problem report generator.
To access 3Com support services:
1 Double-click the 3Com icon in the Windows
system tray.
If the 3Com icon isn’t visible in the system tray, follow the
instructions in the section “Starting the 3Com NIC
Diagnostics Program” earlier in this chapter.