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Chapter 4 139
Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
4. If the Issue is still not resolved, see “Online Support Information” on page 183.
Symptoms (Verified) Go To
Power On Issue Page 140
No Display Issue Page 141
LCD Failure Page 143
Internal Keyboard Failure Page 143
Touchpad Failure Page 144
Internal Speaker Failure Page 144
Internal Microphone Failure Page 146
ODD Failure Page 148
Rightside USB Failure Page 151
Modem Failure Page 151
WLAN/WiMAX Failure Page 152
Bluetooth Failure Page 152
EasyTouch Button Failure Page 153
Media Board Failure Page 153
Finger Print Reader Failure Page 154
Thermal Unit Failure Page 154
Other Functions Failure Page 155
Intermittent Failures Page 156
Undetermined Failures Page 156
Chapter 4