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Chapter 4 91
Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
4. If the Issue is still not resolved, see “Online Support Information” on page 185.
Symptoms (Verified) Go To
Power On Issue Page 92
No Display Issue Page 93
LCD Failure Page 96
Internal Keyboard Failure Page 97
TouchPad Failure Page 98
Internal Speaker Failure Page 99
Internal Microphone Failure Page 101
Right Side USB Failure Page 103
Other Functions Failure Page 105
Intermittent Problems Page 105
Undetermined Problems Page 105
Chapter 4