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Troubleshooting
This chapter contains a list of problems that may be encountered while using the
Router, and techniques to solve them. Note that these techniques may not be suc-
cessful in all cases. Also included is a list of frequently asked questions.
Troubleshooting
Cannot Use the Internet
Connecting to an NTL cable modem
When connecting the Router to an NTL cable modem for the first time (or
when reconnecting it), power off the cable modem and leave it off for at least 5
minutes before connecting to the Internet.
Physical Connections
Ensure the Router’s Power light is on, as well as the appropriate lights for any
active connections (Ethernet, USB, orWireless). If the connection is not active,
reconnect the appropriate cable or adapter.
Connection to the Internet
To verify the Router’s connection to the Internet, open a Web browser. In the
“Address” text box, type 192.168.0.1 and click Go. The Router’s Web
Configurator Main Menu appears. Select Status, and once the “Status” screen
appears, verify that “Connected” is displayed in the “WAN” section of the screen.
If not, power cycle the Router by unplugging and then replugging the Power
cord. After power cycling the Router, check the connection status again. If still
disconnected, go to the Main Menu, select Setup, and go through a Basic Setup
procedure, making sure to enter all correct selections for your connection. After
saving all settings and restarting the Router, check the connection status again. If
still disconnected, unplug the Router’s Power cord and leave it unplugged for at
least 10 minutes. Replug the Power cord, restart the Router, and check the con-
nection again.
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