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Appendix D - Product Support 152-388-100-02, Issue 2
54 June 6, 2000 H2TU-C-388 List 1
APPENDIX D - PRODUCT SUPPORT
ADC Customer Service Group provides expert pre-sales and post-sales support and training for all its products.
Technical support is available 24 hours a day, 7 days a week by contacting the ADC Technical Assistance Center
(TAC).
Sales Assistance
800.366.3891 extension 73000
(USA and Canada)
952.917.3000
Fax: 952.917.3237
• Quotation Proposals
• Ordering and Delivery
• General Product Information
Systems Integration
800.366.3891, extension 73000
(USA and Canada)
952.917.3000
• Complete Solutions (from concept to
installation)
• Network Design and Integration Testing
• System Turn-Up and Testing
• Network Monitoring (upstream or downstream)
• Power Monitoring and Remote Surveillance
• Service/Maintenance Agreements
• Systems Operation
ADC Technical Assistance Center
800.638.0031
714.730.3222
Fax: 714.730.2400
Email: wsd_support@adc.com
• Technical Information
• System/Network Configuration
• Product Specification and Application
• Training (product-specific)
• Installation and Operation Assistance
• Troubleshooting and Repair/Field Assistance
Online Technical Support
• www.adc.com/Knowledge_Base/index.jsp
Online Technical Publications
• www.adc.com/library1/
Product Return Department
800.366.3891 ext. 73748 or
952.917.3748
Fax: 952.917.3237
Email: repair&return@adc.com
• ADC Return Material Authorization (RMA)
number and instructions must be obtained
before returning products.
All 800 lines are toll-free in the USA and Canada.