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Agilent Technologies’ Test and
Measurement Support, Services, and
Assistance
Agilent Technologies aims to maximize the
value you receive, while minimizing your
risk and problems. We strive to ensure that
you get the test and measurement capabili-
ties you paid for and obtain the support
you need. Our extensive support resources
and services can help you choose the right
Agilent products for your applications and
apply them successfully. Every instrument
and system we sell has a global warranty.
Support is available for at least five years
beyond the production life of the product.
Two concepts underlie Agilent's overall
support policy: "Our Promise" and "Your
Advantage."
Our Promise
Our Promise means your Agilent test and
measurement equipment will meet its
advertised performance and functionality.
When you are choosing new equipment,
we will help you with product information,
including realistic performance specifica-
tions and practical recommendations from
experienced test engineers. When you use
Agilent equipment, we can verify that it
works properly, help with product opera-
tion, and provide basic measurement assis-
tance for the use of specified capabilities,
at no extra cost upon request. Many self-
help tools are available.
Your Advantage
Your Advantage means that Agilent offers
a wide range of additional expert test and
measurement services, which you can pur-
chase according to your unique technical
and business needs. Solve problems effi-
ciently and gain a competitive edge by con-
tracting with us for calibration, extra-cost
upgrades, out-of-warranty repairs, and on-
site education and training, as well as
design, system integration, project man-
agement, and other professional engineer-
ing services. Experienced Agilent engi-
neers and technicians worldwide can help
you maximize your productivity, optimize
the return on investment of your Agilent
instruments and systems, and obtain
dependable measurement accuracy for the
life of those products.
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By internet, phone, or fax, get assistance
with all your test & measurement needs
Online assistance:
www.agilent.com/find/assist
Phone or Fax
United States:
(tel) 1 800 452 4844
Canada:
(tel) 1 877 894 4414
(fax) (905) 282 6495
China:
(tel) 800 810 0189
(fax) 1 0800 650 0121
Europe:
(tel) (31 20) 547 2323
(fax) (31 20) 547 2390
Japan:
(tel) (81) 426 56 7832
(fax) (81) 426 56 7840
Korea:
(tel) (82 2) 2004 5004
(fax) (82 2) 2004 5115
Latin America:
(tel) (305) 269 7500
(fax) (305) 269 7599
Taiwan:
(tel) 080 004 7866
(fax) (886 2) 2545 6723
Other Asia Pacific Countries:
(tel) (65) 375 8100
(fax) (65) 836 0252
Email: tm_asia@agilent.com
Product specifications and descriptions
in this document subject to change
without notice.
© Agilent Technologies, Inc. 2002
Printed in USA April 1, 2002
5091-8967E
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