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Technical Support
After reading this User Guide, if you need additional assistance with this
product, please contact Aleratec Technical Support. Our technical staff will
be happy to assist you, but they may need your help to better assist you.
Calling Aleratec Technical Support without all the necessary information
can be both time consuming and frustrating. Therefore, please try to have
the following information ready before calling:
1. Serial Number - the serial number is located on the bottom of the
RoboJet Disc Autoloader.
2. Any questions or problems, please provide enough information so our
technical staff can recreate and diagnose it.
Technical Support Addresses and Phone Numbers
X By e-mail: support@aleratec.comm – Skype: support.aleratec.com
X By Telephone: 1-818-678-0484
Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacic
Time, Monday through Friday, excluding U.S. holidays.
Please try to call from a phone near your computer system.
X Access is available 24 hours a day, 365 days a year, via:
The World Wide Web at: www.aleratec.com
FAX at: 1-818-678-0483