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AT-MC601, AT-MC602 Installation and User’s Guide
8
Contacting Allied Telesyn Technical Support
This section provides Allied Telesyn contact information for technical
support as well as sales or corporate information.
Online Support You can request technical support online by accessing the Allied Telesyn
Knowledge Base from the following web site:
http://kb.alliedtelesyn.com. You can use the Knowledge Base to submit
questions to our technical support staff and review answers to previously
asked questions.
E-mail and
Telephone
Support
For Technical Support via E-mail or telephone, refer to the Support &
Services section of the Allied Telesyn web site:
http://www.alliedtelesyn.com.
Returning
Products
Products for return or repair must first be assigned a Return Materials
Authorization (RMA) number. A product sent to Allied Telesyn without a
RMA number will be returned to the sender at the sender’s expense.
To obtain a RMA number, contact Allied Telesyn’s Technical Support at
our web site: http://www.alliedtelesyn.com
For Sales or
Corporate
Information
You can contact Allied Telesyn for sales or corporate information at our
web site: http://www.alliedtelesyn.com. To find the contact information for
your country, select Contact Us then Worldwide Contacts.
Obtaining
Management
Software Updates
New releases of management software for our managed products can be
downloaded from either of the following Internet sites:
• Allied Telesyn web site: http://www.alliedtelesyn.com
• Allied Telesyn FTP server: ftp://ftp.alliedtelesyn.com
If you would prefer to download new software from the Allied Telesyn
FTP server from your workstation’s command prompt, you will need FTP
client software and you will be asked to log in to the server. Enter
‘anonymous’ as the user name and your email address for the password.