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MATRIX SWITCHERS
22
ALTINEX POLICY 11
11.1 LIMITED WARRANTY
Altinex warrants that its MAX Series Matrix
Switchers are free from defects in materials
under normal use and service. This warranty is
limited to repairing at company’s factory any part
or parts of the product, which upon company’s
examination shall disclose to be, thus defective.
Products considered defective should be
returned to company with transportation charges
pre-paid within 2 years (90 days for cables) from
date of shipment to the purchaser. The warranty
is expressly instead of all other warranties
expressed or implied. Altinex neither assumes
nor authorizes any other person to assume for it
any other liability concerning the sale of the
products. This warranty shall not apply to any
product that shall have been repaired or altered
outside of company’s factory in any way so as, in
its judgment, to affect its stability or reliability, or
that has been subject to misuse, negligence or
accident.
11.2 RETURN POLICY
It is very important to Altinex that you receive the
products that you have ordered and that this
product fulfills your need. In the unlikely event,
that an Altinex product needs to be returned
please follow the policies below:
Altinex will accept product returns for a period of
30 days from authorized Altinex dealers.
Products must be returned in an unopened
package.
If a product has been opened, the restocking
fees will apply. For the restocking fee amount,
please contact an Altinex Sales Representative.
If the product is in your possession for more than
30 days, the restocking fees will apply.
Altinex will not accept any returns on cables or
custom products.
If your product is in warranty and needs service,
contact the Altinex Sales Department for an RMA
(Return Material Authorization). Products
returned without an RMA number may
experience a delay in service.
If your product is out of warranty and needs
service, contact the Altinex Sales Department for
an RMA (Return Material Authorization).
Products returned without an RMA number may
experience a delay in service. The service
charges will be quoted to you before the actual
repairs are done.
11.3 CONTACT INFORMATION
Sales Department
Phone: 714-990-2300
Fax: 714-990-3303
Accounting Department
Phone: 714-990-6088
Fax: 714-990-5778