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SWITCHERS
12
• Please make sure that proper quality of cables
is used. We recommended Altinex made cables
for the best results.
• If the problem shows up after continuous usage
at higher voltage, higher temperature, higher
humidity, or at other extreme environmental
conditions, please correct the problem.
• Please reset the unit by pressing the RESET
key for more than 2 seconds, if problem exists
with the switcher.
• Make sure that all channels (inputs) are not
OFF (i.e. RED LED is not ON next to STAND
BY key).
• If you are using any control software or
hardware to control the MX2214RM, first verify
the operation of the unit using the MX Control
software available from Altinex web-site:
www.altinex.com. Make sure that the cables
are made according to manual, where the RX
pin of the MX2214RM is connected to the TX
pin of the computer.
• If you are controlling the unit by RS-232
command, make sure there is a minimum delay
of 100 milliseconds before sending the next
command.
• If you have multiple MX2214RM Switchers
connected in Master-Slave mode or Loop-
Control mode, please make sure to have
connection of RS-232 port done according to
manual.
ALTINEX POLICY 11
11.1 LIMITED WARRANTY
Altinex warrants that its products and cables are
free from defects in materials under normal use
and service. This warranty is limited to repairing at
company’s factory any part or parts of the product,
which upon company’s examination shall disclose
to be, thus defective. Products considered
defective shall be returned to company with
transportation charges pre-paid returned within 2
years (90 days for cables) from date of shipment to
the purchaser. The warranty is expressly instead of
all other warranties expressed or implied. Altinex
neither assumes nor authorizes any other person
to assume for it any other liability in connection with
the sale of the products. This warranty shall not
apply to any product that shall have been repaired
or altered outside of company’s factory in any way
so as, in its judgment, to affect its stability or
reliability, or that has been subject to misuse,
negligence or accident.
11.2 RETURN POLICY
It is very important that you receive products that
you have ordered and that this product fulfills your
need. In the unlikely event that an Altinex product
needs to be returned please follow the policies
below:
Altinex will accept product returns for a period of 30
days from authorized Altinex dealers. Products
must be returned in an unopened package.
If a product has been opened, the restocking fees
will apply. For the restocking fee amount, please
contact an Altinex Sales Representative.
If the product is in your possession for more than
30 days, the restocking fees will apply.
Altinex will not accept any returns on cables or
custom products.
If your product is in warranty and needs service,
contact the Altinex Sales Department for an RMA
(Return Material Authorization). Products returned
without an RMA number may experience a delay in
service.
If your product is out of warranty and needs
service, contact the Altinex Sales Department for
an RMA (Return Material Authorization). Products
returned without an RMA number may experience
a delay in service. The service charges will be
quoted to you before the actual repairs are done.
11.3 CONTACT INFORMATION
Sales Department
Phone: 714-990-2300
Fax: 714-990-3303
Accounting Department
Phone: 714-990-6088
Fax: 714-990-5778