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Rev 1 MX28B-1200+27V PRODUCT MANUAL
3
2 CUSTOMER SERVICE AND SUPPORT
APC manufactures a line power plants and provides customers with complete product and systems
support and service. APC has an international network of factory trained service technicians. The
service organization is on call 24 hours a day, 365 days a year.
If there is a problem with the power system, contact APC at
(800) 800-4APC
Units returned for repair can be turned around within 24 to 48 hours of receipt at the factory
location. Shipment should be sent pre-paid. The unit will be returned pre-paid provided it was
received that way.
An RMA must be obtained for all equipment returned to APC. It is important that correct procedures
be followed in filing an RMA, including providing an accurate written description of the problem.
An accurate written problem description will help ensure that the unit will be properly repaired.
If a unit is returned and a “No Fault Found” results, APC reserves the right to bill the customer for
labor and assess a service charge to cover extra costs incurred.
3 WARRANTY PROVISIONS
3.1 General Provisions
APC warrants the power equipment and components it manufactures or sells against defective
materials and workmanship for a period of TWO (2) YEARS from the date of shipment.
3.1.1 Warranty Returns
If initial physical inspection results in identification of a material or workmanship flaw(s) that could
impair product performance as defined by APC’s electrical and physical specification in effect at the
time of shipment, and if this flaw(s) is not due to transportation damage or installation abuse, contact
APC or call the 24-hour emergency number, (800) 800-4APC, to request assistance.
You will be provided either a) an RMA number with instructions for return of the equipment or
component(s) to the APC factory service center, FOB destination, freight pre-paid, for examination,
or b) for non-returnable systems and equipment, notice to wait until an APC authorized service
representative arrives at the site to inspect the equipment. Repaired or advance replacement modules
or circuit components will normally be available within 24 to 48 hours of receipt of equipment or
RMA.
3.1.2 Warranty Repair or Replacement
If, during the warranty period, the supplied equipment is found to be physically or electrically faulty
due to defective materials or workmanship on the part of APC, the defective product(s) or
component(s) will be repaired or replaced at the sole option of APC without charge to the user for
replacement materials or repair labor. (The procedure outlined above for contacting APC must be
followed.) Costs incurred for replacement installation including, but not limited to, installation
equipment, travel expenses of an APC representative(s), and costs of installation material
transportation expenses are not the responsibility of APC Any replacement product(s) or
component(s) shall only complete the remaining unused portion of the original warranty of the
replaced product(s) or component(s).