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32 Smart-UPS® VT 10-30kVA, 200/208V and XR Battery Enclosure Operation Guide 990-2359A
How to Obtain Replacement Parts
To obtain a replacement part, contact APC Customer Support (see rear cover).
1. In the event of a Battery Module failure, the display may show additional “fault list” screens.
Press any key to scroll through these fault lists, record the information, and relay it to the APC
representative.
2. If possible, call APC Customer Support from a telephone that is within reach of the UPS display
interface so that you can gather and report additional information to the APC representative.
3. Be ready to provide a detailed description of the problem. Our representative will help you
solve the problem over the telephone, if possible, or will give you a return material
authorization (RMA) number. If a module is returned to APC, this RMA number must be
clearly printed on the outside of the package.
4. If the UPS is within the warranty period, or covered by an APC On-Site Service contract, there
will be no charge for repair labor, parts and travel expenses. Please refer to the Limited Factory
Warranty section. If it is not within the warranty period, there will be a charge for repair.
5. If the UPS is covered by an APC service contract, have that information available and give it to
the representative.
Orderable parts
SEE!
Limited Factory Warranty section for more information.
Description APC SKU No.
Smart-UPS
®
VT XR Battery Enclosure with DC breaker, DC fuses and 2 Battery
Modules (expandable to 6).
SUVTJBXR2B6S
Smart-UPS
®
VT XR Battery Enclosure with DC breaker, DC fuses and 6 Battery
Modules.
SUVTJBXR6B6S
Battery Module. SYBTJ4
Network Management Card with Environmental Monitor. AP9619