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Paper is jammed
Occasionally a piece of paper may get jammed (stuck) inside the printer
during the printing process. To clear a paper jam, follow these steps:
1If necessary, open the printer to see where the jam is.
2Gently pull the paper free.
Paper or envelopes feed improperly
If paper tears, gets skewed, or comes through the printer crumpled, it may not
be entering the printer properly. Try the following:
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Make sure you have loaded the paper correctly, paying special attention to both paper
selectors.
For instructions on loading paper, see “Loading the Sheet Feeder” in
Chapter 2.
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Do not overload the sheet feeder.
The feeder holds up to 15 envelopes or up to 100 sheets of 20-pound paper.
If you use heavier paper, fewer sheets will fit in the feeder.
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Do not force paper into the sheet feeder.
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Troubleshooting