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Solving Printing Problems
Chapter 5: Troubleshooting ❖ 5-29
A PostScript or PCL job
fails to print.
For a PostScript job, do the following.
• Check that you are using a PostScript or PCL printer driver.
• For a PostScript job, set the Print PS Errors item in the System Menu to
On
and re-send the job.
• If an error page prints, there is a problem in the PostScript coding. Correct
the coding problem and re-send the job. Asking for features not available can
cause a configuration error.
• If the job still does not print and an error page was not printed, the job may
require additional memory.
For a PCL job, do the following:
• Check the output for PCL errors.
• If there is a problem in the PCL coding, correct the coding problem and
re-send the job.
• If there is no error message, re-send the job.
• If the error message says “out of memory”, the job may require additional
memory. Contact your dealer for ordering more printer memory.
Table 5.2 Printer operation problems
Problem Action
Table 5.2 Page 4 of 4