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Model 8690 User Guide – ITP Mode
LEARNING MORE
Q7. Why don’t the local telephone company star codes (i.e.*82, *69, etc.) work when I
press the
Outgoing button or use the Outgoing Call feature code ( by default) to
call an outside number?
A7. Rather than pressing the Outgoing button or to access an outside line, you must
dial a Select Line Group number before you can use the star codes. For example, if
your system is using the default Select Line Group numbers, dial 92001 to access that
line. Once you have dial tone, you can dial the star code and the number.
Q8. Why can’t I use one of the features described in this guide?
A8. Ask your system administrator what mode your endpoint is operating in. You can only
use the features that are supported by the operating mode that your endpoint is using.
If your endpoint is operating in another mode, request the proper user guide from your
system administrator.
Q9. Why can’t I use the Agent Help or Record-a-Call features?
A9. If your endpoint is configured to use peer-to-peer (P2P) audio, you will not be able to
use the Agent Help and Record-A-Call features when you are on a P2P call. To deter-
mine if your endpoint is configured to use P2P audio, consult your network adminis-
trator.
Q10. What happened to the skin and custom ring I saved?
A10. The preferences that you save, like skin and custom ring, are only used when the end-
point is in the state (logged on or off UC) that it was in when you set these prefer-
ences. The Model 8690 allows you to save two sets of preferences that are stored
locally on the endpoint. For example, if you log into UC and save a custom ring and
skin to use with your UC account, the skin and custom ring will only be available
when you are logged in to UC.
Q11. Can I store applications and data on my endpoint?
A11. The Mounted Volume folder is the only location on the endpoint where data and files
persist across power loss and resets. Although you can store a small amount of data
on the endpoint, it is strongly suggested that you store applications and data on an
accessible storage device such as a Compact Flash memory card or your desktop PC.
Q12. Why do the views change when my endpoint is logged on to UC and there is call
activity on my endpoint?
A12. When you are logged on to UC, the Model 8690 automatically displays the most
appropriate view based on the current activity. For example, if your endpoint is
logged on to UC and the dialpad and display are showing, an incoming call will trig-
ger UC to display the Call List view. The Call List view allows you to see who is cur-
rently calling, and also allows you to use the Call Control buttons to take action on
the call. When the call is no longer active, the original view is restored.
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