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CG-EWCG-001 Wireless E911 Guide
Issue 3, January 6, 2004 TN Errors and Corrective Action
6. TN Errors and Corrective Action
6.1 Overview
This section provides procedures for correcting errors that are generated when updates to the E911
database do not pass database edits. Records that fail the edits will be sent daily in an error report to the
Wireless Carrier. Errors are sorted in TN order and an error code is provided on each error to aid the
Carrier in identifying the erroneous information.
Wireless Carrier error records will not be manually corrected or processed to the E911 database. A
corrective SOIR must be issued to update the TN information in the E911 database and / or to delete the
error record as appropriate. The records which error
must be corrected as quickly as possible for the
wireless data to be included in the E911 database.
The Wireless Carrier is expected to resolve the errors by:
• Issuing Address Verification Requests (AVR) to the E911 Coordinator for MSAG changes.
• · Issuing corrective SOIRs within 24 hours of receipt.
6.2 Electronic Error Delivery
Errors are delivered to the Wireless Carrier’s Intrado Connect Mailbox. Confirmation files and Statistics
files with information on error records and records that have processed successfully are generated .
6.2.1 The Confirmation Report
The Confirmation reports list the daily update records that are in error, along with a three-digit error code.
The error code descriptions and corrective action are provided in this tab. (Note: Only records in error
are included on this report. If the record has successfully processed and posted in the ALI database
it will not be included on this report.)
Example of the Confirmation report is shown below. The record layout for electronic errors is in NENA
Version 2 format. There is a three (3) digit error code located at the end of the record in reserved fields
378-380 followed by an "E" to indicate the record is in error.
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